Journey so far
1970 : Mr. Narender Nath Pahwa, entered the business of “ furniture supply’ to DGS&D, now called GEM (Govt. E-Marketing) & expanded it to great heights & became one of the biggest vendors in the country
1990 : 2nd Gen Amit Pahwa (myself) joined the business And Led the business to attaining the status of being largest supplier in the territory.
1994 : Diversified it into warehousing & started with ware housing with 60k sq.ft of space in Noida & gradually worked & paved it to upto 5 Lac sq.ft + space in 15 years.
2016 : Mrs. Anshu Pahwa joined the business & that’s when journey into the automotive diversification began.
2018 : Mrs. Pahwa helped the group enter into retail partnership with Tanishq, Caratlane, Helios & Eye Plus(recently).
2021 : Next gen Mr. Hritish Pahwa (son), along with pursuing BBA from IILM, Lodhi Road is slowly entering into understanding of complete automotive business.
2022 : Sai Shreeja Group entered into Electric 2Wh & 3Wh, Premium 2Wh business & got associated with Ampere, Okaya, Altigreen, Ather and Honda Big Wing.
Business Spread - Overview
Auto Business Spread (Existing)
|
Brand |
Format |
Cluster |
Location |
Entities |
|
Hyundai
MG |
Showroom |
North & Central Delhi |
Shakti Nagar & Karol Bagh |
2 |
|
Workshop |
North Delhi |
GT Karnal Rd (A) & GT karnal Rd (B) |
2 |
|
|
FORD |
Showroom |
South Delhi |
Safdarjung Enclave & Lajpat Nagar |
2 |
|
Workshop |
South Delhi |
Okhla (A) & Okhla (B) |
2 |
|
|
2 Wheeler EV |
Workshop |
Faridabad |
Faridabad |
1 |
|
Brand |
Format |
Cluster |
Location |
Entities |
|
OKAYA |
Showroom |
West & Central Delhi |
Uttam Nagar,Dwarka & Rani Jhansi Road |
3 |
|
Workshop |
West & Central Delhi |
Uttam Nagar & Rani Jhansi Road |
2 |
|
|
AMPERE |
Showroom |
West & Central Delhi |
Dwarka & Rani Jhansi Road |
2 |
|
Workshop |
West & Central Delhi |
Dwarka & Rani Jhansi Road |
2 |
|
|
ATHER |
Showroom |
Gurgaon |
Sec 14 |
1 |
|
|
Workshop |
Gurgaon |
Old Gurgaon |
1 |
2 Wheeler Preminum
|
Brand |
Format |
Cluster |
Location |
Entities |
|
Honda BigWing |
Showroom |
South Delhi |
Lajpat Nagar |
1 |
|
Workshop |
South Delhi |
Okhla |
1 |
3 Wheeler
|
Brand |
Format |
Cluster |
Location |
Entities |
|
|
Showroom |
South Delhi |
Okhla |
1 |
|
Workshop |
South Delhi |
Okhla |
1 |
Auto Business – Spread (Upcoming)
2 Wheeler EV
|
Brand |
Format |
Cluster |
Location |
Entities |
|
ATHER |
Showroom |
South Delhi |
Lajpat Nagar |
1 |
|
Workshop |
South Delhi |
Okhla |
1 |
Awards & Recognition
|
Year |
2022 |
|
Most Influential Indian ELITE mag |
Presented at famous London Bridge |
|
Year |
CY ‘21 |
|
MG CSI |
Best in X+ Cat |
|
Year |
CY’19-20 |
|
MG SSI |
Best in X+ Cat |
|
Year |
CY’21 |
|
MG |
Presidents Award |
|
Year |
CY’22 |
|
HYUNDAI |
Institutional Sales Award |
EV Business Highlights - I
Delhi Govt EV Deliveries : Strong Liasoning with Delhi Govt for EV’s Delhi Govt Provided a substantial about of EV’s ( Ministers,beaurecrats).
Notable Deliveries : Mr.Virender Sehwag, Ms.Pooja Batra, Vice Admiral Shri Anil Kumar Chawla.
EV Business Highlights - II
|
MG |
Been awarded for Highest EV selling(North) from MG Motor. Recently received an order from LG. |
|
Altigreen |
First Month received an order from the following groups : Vardhaman – 25 Units Lithium – 25 Units Easy Mobility – 35 Units |
|
Ampere |
First Month received an order of 75 vehicles from Jubilant Group. |
Best Practice (Service)
Working on Basics (100% KPI adherence)
* Service Retention – 80% * Same day Delivery – 95%
* CSI – 950+ (MOM 2022) * CC/1000 – maintained @ 3
* EW Penetration – 40% of the total retail.
Transparency (fairness of charges)
*Component Wise/Aspect wise pricing explanation to customer by SA at the time of RO Opening.
* Video sharing in case there is any part & lubricant replacement.
* Pre Invoice Shared with Customer (Final Invoice Post Approval)
*Primary job mentioned by customers followed by periodic maintenance.
Professional Drivers
* Every driver trained to clean & polish the car before home delivery (Driver is carrying a smart kit, in case customer needs any assistance)
* Maintain hygiene by putting disposable covers on the seat during delivery.
Google Rating & Delight Story sharing
* Rating being maintained at 4.5.
* Consistent flow of reporting on ratings with management.
Proactive Complaints Handling
* 24 hr TAT for any kind of complaint
* CRM to report any complaint as an escalation to Management through common whats app group (including DP).
* Working on Feedbacks rather than Complaints.
Quality Manager
* Deployment at all Workshops for daily Repair Order audit with the job done & better customer orientation.
Our GOALS
